Returns & Refunds

Returns & Refunds

Lilypond Kids strives to provide you with products that are of a high quality but if for some reason you are unhappy with product quality please contact us and we will provide a replacement or an alternative item or refund upon receipt of returned product. Our returns policy does not apply to products that have been worn, used or damaged. The customer will be responsible for shipping charges associated with returns for change of mind, incorrect size etc.

If an item is faulty we will replace the item or refund the item’s value.

Any refunds given will be for the item’s value plus shipping.

Refunds normally take 3-5 business day to clear.

To organize an exchange or refund you must contact us within 7 days of receipt of your parcel and we will give you instructions for return.

By email: sales@lilypondkids.com.au

By phone: 0490729370