Shipping and Postage
Shipping And Postage:
Lilypond Kids only posts to Australian addresses, international post is not presently available.
Lilypond Kids uses a range of carriers in order to offer the best shipping prices. Delivery can take anywhere between 1-10 days for most items. Some products ship directly from our supplier warehouses overseas which will take additional delivery time. These are indicated on our website by an aeroplane symbol
Flat Rate $9.00 Australia-wide (excludes remote postcodes - see below)
Free postage on orders over $100. (excludes remote postcodes - see below)
Incorrectly Addressed Items
Items returned to us when a customer provide an incorrect or incomplete postal address will incur an additional courier returned postage fee.
Remote Shipping Postcodes
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to under our normal shipping rates. Please refer to the list below for more details.
Please kindly contact our customer service for more information if you need an item to be delivered to any of the postcodes below. Our customer service team will advise you of the additional postage cost to ensure your order can be processed successfully.
State Postcode Suburb:
TAS 7151 HEARD ISLAND
TAS 7151 DAVIS
TAS 7151 MAWSON
TAS 7151 MACQUARIE ISLAND
TAS 7151 MCDONALD ISLANDS
TAS 7151 CASEY
NSW 2641,2717, 2831, 2898, 2899
QLD 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959
QLD 4806-4899, 4900-4999, 9960-9999
We do not ship to PO Boxes. A physical address must be provided.
Authority To Leave Package
Ife there is nobody at home at time of delivery the courier will either leave your package in a safe place or leave a card to inform you where you can pick it up.
Returns & Refunds:
Lilypond Kids strives to provide you with products that are of a high quality but if for some reason you are unhappy with product quality please contact us and we will provide a replacement or an alternative item or refund upon receipt of returned product. Our returns policy does not apply to products that have been worn, used or damaged. The customer will be responsible for shipping charges associated with returns for change of mind, incorrect size etc.
If an item is faulty we will replace the item or refund the item’s value.
Any refunds given will be for the item’s value plus shipping.
Refunds normally take 3-5 business day to clear.
To organize an exchange or refund you must contact us within 7 days of receipt of your parcel and we will give you instructions for return.
By email: firstname.lastname@example.org
By phone: 0490729370