Shipping and Postage
Shipping And Postage:
Lilypond Kids only posts to Australian addresses, international post is not presently available.
Lilypond Kids uses a range of carriers in order to offer the best shipping prices. Delivery can take anywhere between 1-10 days for most items. Some products ship directly from our supplier warehouses overseas which will take additional delivery time. These are indicated on our website by an aeroplane symbol
Flat Rate $8.50 Australia-wide
Free postage on orders over $100.
Free Shipping Items:
Any items marked "Free Shipping On This Item". These items will attract zero shipping charge when purchased singly or together. When bought with other items their purchase will be included towards total order price and if this exceeds $100 the order is postage free.
Lilypond Kids strives to provide you with products that are of a high quality but if for some reason you are unhappy with the product quality please contact us and we will provide a replacement or an alternative item or refund upon receipt of returned product. Our returns policy does not apply to products that have been worn, used or damaged.
If an item is faulty we will replace the item or in refund the item’s value. Any refunds given will be for the item’s value
To organize an exchange or refund you must contact us within 7 days of receipt of your parcel and we will give you instructions for return.
By email: firstname.lastname@example.org