Terms and Conditions – Lilypond Kids

Terms and Conditions

Lilypond Kids Terms and Conditions 

By using this website, you acknowledge that you have readunderstood and agree with Lilypond Kids Terms and Conditions. 

Pricing 

All prices are listed in Australian Dollars Lilypond Kids reserves the right to change the pricing of any item without notice. Goods ordered and paid for will remain at the advertised price at the time of order.  

Product Availability 

Product availability is updated on a regular basis, however items do sell out between these updates. If an item sells out it will be indicated on Lilypond Kids website. If there are any delays we will notify you as soon as possible. Out of stock items may be available on back order..... if you would like to purchase an out of stock item, please email us at: sales@lilypondkids.com.au

Gift vouchers 

Gift e-vouchers and are valid for six months from the date of purchase. 

Payment 

We accept payments via direct deposit, credit cardPayPal and AfterPay All payments must be cleared before items will be posted. 

Payment by direct bank deposit.....our bank account details will be emailed to you with your order confirmation. 

Please note that direct deposit payments may take up to 5 working days to clear. Direct deposit orders will be dispatched when these funds have cleared. Please double check the account details before processing your deposit. Incorrect details will result failed funds transfer and a delay to your order. 

Returns 

Lilypond Kids strive to provide you with products that are of a high quality but if for some reason you are unhappy with product size, colour or quality please contact us and we will provide a replacement or an alternative item or refund upon receipt of returned product 

If an item is faulty we will replace the item or refund the item’s value. Any refunds given will be for the item’s value excluding postal charges. 

Items for refund or exchange will only be accepted if the garment is returned to us unworn and with tags and in it's original packaging. 

To organize an exchange or refund you must contact us within 14 days of receipt of your parcel. You can contact us by email at: sales@lilypondkids.com.au

Loyalty Rewards Program

Lilypond Kids operates a loyalty rewards program for the benefit of its customers. This is our way of showing our appreciation to them. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.

*Loyalty rewards program is not open to management of Lilypond Kids, family members past or present of Lilypond Kids management, employees or associates past or present of Lilypond Kids management.

General Terms and Conditions 

Lilypond Kids reserves the right to amend these Terms and Conditions at any time.

Lilypond Kids reserves the right to Cancel any order in which case we will notify you by email or your contact number provided and refund all money paid using the same method in which it was received. 

All orders are subject to stock availability. 

Lilypond Kids endeavors to ensure all products are fit for purpose and safe to use, however it is the customer’s responsibility to ensure products purchased match these criteria. 

Lilypond Kids assumes no liability for incidental loss or damage due to inaccuracy caused by information given.